92r5 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how 92r5 ("92r5," "we," "us," "our"), the operator of the online betting and casino platform at 92r5.org (the "Platform"), collects, processes, stores, and protects personal data provided by or relating to users ("you," "your") of the Platform. 92r5 is committed to handling your personal information responsibly, transparently, and in accordance with applicable data protection principles.

By registering an account with 92r5, accessing the Platform, or continuing to use the Platform following any updates to this Policy, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. This Policy should be read in conjunction with the 92r5 Terms & Conditions.

2. Data Controller

92r5 acts as the Data Controller in respect of personal data collected via the Platform. As Data Controller, 92r5 determines the purposes and means by which your personal data is processed. For all data protection enquiries or to exercise your rights under this Policy, you may contact 92r5 using the details set out in Section 14 of this Policy.

3. Personal Data We Collect

92r5 collects the following categories of personal data from users:

• Identity Data — full name, date of birth, gender, nationality, and government-issued identification document details (collected during Know Your Customer ("KYC") verification);
• Contact Data — mobile telephone number (including Pakistani mobile numbers on networks such as Jazz, Telenor, Zong, Ufone, and Warid), email address, and residential address;
• Financial Data — payment method details including JazzCash mobile wallet identifiers, Easypaisa account details, bank account details (HBL, UBL, Meezan Bank, Bank Alfalah), card details (Visa/Mastercard), and USDT wallet addresses. Full payment card numbers are not stored by 92r5 — card processing is handled by PCI-DSS compliant payment processors;
• Transaction Data — records of all deposits, withdrawals, bets, wagers, casino play sessions, and bonus transactions conducted through your 92r5 account;
• Technical Data — IP address, browser type and version, device identifiers, operating system, referring URLs, and session timestamps;
• Usage Data — information about how you use the Platform, including pages visited, features accessed, search queries, and clickstream data;
• Communications Data — records of correspondence between you and 92r5 support, including support tickets and email exchanges.

4. How We Collect Your Data

92r5 collects personal data through the following means:

• Direct Submission — information you provide when registering an account, completing KYC, making a deposit or withdrawal request, contacting support, or participating in promotions;
• Automated Collection — technical and usage data collected automatically when you access or use the Platform, including through cookies, server logs, and similar tracking technologies;
• Third Parties — identity verification data from KYC service providers; fraud and risk screening data from fraud prevention agencies; payment confirmation data from payment processors such as JazzCash and Easypaisa integration partners.

5. How We Use Your Personal Data

92r5 uses the personal data we collect for the following purposes:

• To create and manage your 92r5 account and verify your identity in compliance with applicable KYC requirements;
• To process deposits and withdrawals in PKR through JazzCash, Easypaisa, and other supported payment methods;
• To settle bets, manage casino game sessions, and calculate account balances;
• To detect, investigate, and prevent fraud, money laundering, and other prohibited conduct;
• To administer bonuses, promotions, and loyalty programmes to eligible accounts;
• To communicate with you regarding your account, transactions, responsible gaming tools, and updates to our policies;
• To send marketing communications where you have provided consent, and to manage your marketing preferences;
• To comply with applicable legal and regulatory obligations;
• To improve and personalise the Platform experience, including analysis of usage patterns and technical performance.

6. Legal Basis for Processing

92r5 processes your personal data on the following legal bases:

• Contractual Necessity — processing required to fulfil our obligations to you under the 92r5 Terms & Conditions, including account management, payments, and bet settlement;
• Legal Obligation — processing required to comply with applicable legal and regulatory requirements, including anti-money laundering (AML), counter-terrorism financing (CTF), and KYC obligations;
• Legitimate Interests — processing for fraud prevention, platform security, responsible gaming compliance, and service improvement, where such processing does not override your fundamental data rights;
• Consent — processing for direct marketing communications, where you have given explicit prior consent. You may withdraw marketing consent at any time by contacting 92r5 support.

7. Sharing Your Personal Data

92r5 does not sell your personal data to third parties. 92r5 may share your personal data in the following limited circumstances:

• Payment Processors — JazzCash, Easypaisa, and other payment service providers receive the minimum necessary data to process your transactions;
• Identity Verification Providers — KYC and AML service providers who assist in verifying your identity and screening against sanctions and fraud databases;
• Legal and Regulatory Authorities — where required by applicable law, court order, or lawful request from a competent regulatory or law enforcement authority;
• Service Providers — trusted third-party technology and service providers who process data solely on behalf of 92r5 under data processing agreements and are contractually prohibited from using your data for any other purpose;
• Business Transfers — in the event of a merger, acquisition, or sale of all or part of 92r5's business, your data may be transferred to the acquiring entity, subject to equivalent data protection obligations.

8. Data Retention

92r5 retains your personal data for as long as necessary to fulfil the purposes outlined in this Policy. Specific retention periods include:

• Account and identity data: retained for the duration of the account relationship and for a minimum of five (5) years following account closure, in accordance with AML and KYC regulatory requirements;
• Transaction records: retained for a minimum of five (5) years from the date of each transaction;
• Marketing preferences and consent records: retained for three (3) years from the date consent was last updated;
• Support correspondence: retained for two (2) years from the date of the last communication.

Following the expiry of the applicable retention period, personal data will be securely deleted or anonymised so that it can no longer be associated with any individual.

9. Security Measures

92r5 implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption on all data transmitted between your device and 92r5 servers;
• Encrypted storage of sensitive account credentials and financial data at rest;
• Role-based access controls limiting staff access to personal data on a need-to-know basis;
• Two-factor authentication on 92r5 account access from unrecognised devices;
• Regular security assessments of Platform infrastructure and third-party integrations.

While 92r5 takes all reasonable steps to protect your personal data, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. You are responsible for keeping your 92r5 account password confidential and for logging out after each session on shared devices.

10. Cookies & Tracking Technologies

92r5 uses cookies and similar tracking technologies to operate and improve the Platform. The following categories of cookies are used:

• Strictly Necessary Cookies — essential for the Platform to function, including session management and security cookies. These cannot be disabled;
• Functional Cookies — remember your preferences such as language, display settings, and login state to provide a more personalised experience;
• Analytics Cookies — collect anonymised data about Platform usage patterns to help 92r5 identify and resolve performance issues and improve the user experience;
• Marketing Cookies — used to deliver relevant promotional content where you have consented to receive marketing communications from 92r5.

You may adjust your cookie preferences through your browser settings at any time. Disabling certain cookies may affect the functionality of the Platform.

11. Your Rights Over Personal Data

Subject to applicable law, you hold the following rights in respect of your personal data held by 92r5:

• Right of Access — request a copy of the personal data 92r5 holds about you;
• Right to Rectification — request correction of any inaccurate or incomplete personal data;
• Right to Erasure — request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations;
• Right to Restriction — request that processing of your personal data be restricted in certain circumstances;
• Right to Data Portability — receive a copy of personal data you have provided in a structured, machine-readable format;
• Right to Object — object to processing of your personal data based on legitimate interests, including direct marketing;
• Right to Withdraw Consent — where processing is based on consent, withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact 92r5 using the details in Section 14. 92r5 will respond to verified requests within a reasonable timeframe. We may require proof of identity before processing a data rights request.

12. Children's Privacy — 18+ Policy

The 92r5 Platform is strictly restricted to individuals aged 18 years and above. 92r5 does not knowingly collect, process, or store personal data from individuals under the age of 18. If 92r5 discovers or is notified that personal data of an individual under 18 has been collected, that data will be promptly deleted and the associated account closed. If you believe a minor has registered an account on 92r5, please contact us immediately using the details in Section 14.

13. Changes to This Privacy Policy

92r5 reserves the right to update or amend this Privacy Policy at any time. Where changes are material, 92r5 will notify registered users by posting a notice on the Platform or by sending a notification to the email address on record. The effective date at the top of this page will be updated to reflect any changes. Your continued use of the 92r5 Platform following the effective date of any revised Policy constitutes your acceptance of those changes. We encourage you to review this Policy periodically.

14. Contact Us

For all privacy-related queries, data rights requests, or concerns regarding how 92r5 handles your personal data, please contact us at the details below. Please do not send sensitive identity documents or financial information via email — all KYC submissions must be made through the secure account portal only.

• Data Protection Contact: support at 92r5.org
• Responsible Gaming Contact: rg at 92r5.org